Shipping policy

Last updated: October 29, 2026

U.S. delivery and shipping charges

We currently deliver only to addresses in the United States. Shipping methods and charges for your basket are shown at checkout before payment. A free-shipping offer applies only when its stated conditions are met.

International delivery addresses are not currently supported. A shopper outside the U.S. may still send a gift to a supported U.S. delivery address, subject to the available payment methods and checkout checks.

Processing and delivery estimates

Preparation comes first; transit starts after dispatch. General estimates for delivery to a U.S. address are:

  • Made-to-order gifts: around 3–5 business days for production, followed by approximately 2–5 days in standard U.S. transit.
  • Items dispatched from a U.S. warehouse: usually 1–3 business days for processing, then 3–5 business days in transit.
  • Items dispatched from overseas: usually 1–3 business days for processing, then 10–15 business days in transit to the U.S.

Processing for stocked items can extend to five business days during peak periods. Some gifts have different production times or routes. Where an item-specific estimate is displayed on the product page, use it together with the delivery option at checkout. Holidays, customs and seasonal demand can extend estimates; they are not guaranteed arrival dates.

Separate parcels

Yes. Items may be prepared or dispatched separately and can arrive in different parcels on different dates. Tracking information is provided for each shipment when available.

Tracking

When tracking is available, it is included in the shipping confirmation and the order status page. A newly created tracking number may need time to show its first carrier scan; a shipping label alone does not confirm that the carrier has received the parcel.

Dispatch, delays and missing parcels

Gifts may dispatch from U.S. or overseas facilities and may arrive in separate parcels with separate tracking. Split dispatch does not authorize additional shipping charges after payment. Priority transit does not automatically speed up production.

If we cannot ship within the stated dispatch timeframe, we will notify you and provide the options required by law, including agreeing to a revised shipment date or cancelling the unshipped part for a refund. For U.S. orders with no stated dispatch timeframe, the applicable 30-day shipment rule applies. A later carrier estimate does not remove those rights.

A missing, damaged or undelivered parcel is investigated using the relevant order, shipment and carrier information. A delivery scan does not automatically remove your legal rights, and optional shipping protection is not a condition of a remedy required by law.

Address changes and cancellations

Check the delivery address, selected options and personalization before placing the order. Orders can move into processing or production shortly after checkout. A voluntary change or cancellation is possible only if the relevant preparation or dispatch can still be stopped; no fixed grace period is promised. Once production or dispatch has started, changes cannot normally be made.

These operational limits do not affect a cancellation or refund right required by law, including for a delayed, unfulfilled or faulty order. Any order-specific confirmation of a change or cancellation must be in writing.

Order issues and refunds

For damaged, defective, incorrect or missing items and refund eligibility, see our Return and Refund Policy. Do not send any item back without our prior written instructions.