FAQs

Check the product description, dimensions, materials, selected size or variant, compatibility, included items, and care instructions. For toys and baby gifts, also review the age and safety guidance.

Only accessories, gift boxes, and presentation options expressly listed for the selected product or option are included.

Personalization is available only when shown on the product page. Check names, dates, spelling, capitalization, and uploaded photos before checkout; the item is produced using the details submitted.

Personalized and made-to-order products are final sale for change-of-mind returns and exchanges. Production mistakes and eligible quality or fulfillment issues remain covered by our Return and Refund Policy.

Enter the recipient’s name and delivery address as the shipping details at checkout, and use your own details for billing where appropriate. Check the address carefully before paying. Order and tracking notifications are sent to the contact details entered for the order.

Gift packaging and message cards vary by product and selected option. The product description identifies what is included. A box, card, or upgrade is included only when listed for the option you purchase.

We currently deliver only to addresses in the United States. Shipping methods and charges for your basket are shown at checkout before payment. A free-shipping offer applies only when its stated conditions are met.

International delivery addresses are not currently supported. A shopper outside the U.S. may still send a gift to a supported U.S. delivery address, subject to the available payment methods and checkout checks.

Preparation comes first; transit starts after dispatch. General estimates for delivery to a U.S. address are:

• Made-to-order gifts: around 3–5 business days for production, followed by approximately 2–5 days in standard U.S. transit.
• Items dispatched from a U.S. warehouse: usually 1–3 business days for processing, then 3–5 business days in transit.
• Items dispatched from overseas: usually 1–3 business days for processing, then 10–15 business days in transit to the U.S.

Processing for stocked items can extend to five business days during peak periods. Some gifts have different production times or routes. Where an item-specific estimate is displayed on the product page, use it together with the delivery option at checkout. Holidays, customs and seasonal demand can extend estimates; they are not guaranteed arrival dates.

Yes. Items may be prepared or dispatched separately and can arrive in different parcels on different dates. Tracking information is provided for each shipment when available.

When tracking is available, it is included in the shipping confirmation and the order status page. A newly created tracking number may need time to show its first carrier scan; a shipping label alone does not confirm that the carrier has received the parcel.

If your gift arrives damaged, defective, incorrect, incomplete, or materially different from its description, report the issue within 30 calendar days of delivery. This includes production mistakes on personalized gifts.

We normally offer a replacement at no additional cost. A refund is provided if a suitable replacement cannot be supplied within a reasonable time, fails to resolve the issue, or is required by law.

Change-of-mind returns and exchanges are not available. Personalized and made-to-order products are final sale for this purpose. These terms do not limit mandatory consumer rights.

The Return and Refund Policy explains eligibility, the claim process, and refund terms.

Approved monetary refunds go to the original payment method. We submit them within five business days, or sooner where required by law. Your bank or payment provider needs additional time to make the funds available.

The refund confirmation identifies the refunded item amount, applicable tax, and any delivery charge being returned.

The payment methods and any installment options available for your order are shown at checkout. Eligibility, payment schedules, interest, and any fees are determined by the payment provider and displayed before you agree. Installment approval or interest-free financing is not guaranteed.

Enter the code at checkout and check the order total before paying. Each offer may have an expiry date, eligible products, a minimum purchase, customer eligibility, or limits on combining discounts. Automatic discounts appear in the total without a code.

Order information is used to process payment, prepare the selected gift, arrange delivery, and manage the purchase. Relevant service providers receive the information needed for those tasks.

Placing an order or using the support form does not subscribe you to marketing. The Privacy Policy explains how information is handled and the choices available to you.